REFUND & CANCELLATION POLICY
At Gyanmokshaa, we are committed to providing high-quality design and digital marketing services that meet and exceed our clients' expectations. However, we understand that sometimes circumstances change, and you may need to request a refund or cancel a service. This policy outlines our approach to refunds and cancellations to ensure clarity and transparency.
Refund Policy
Logo Design & Branding Services
Initial Deposit: A non-refundable deposit of 50% is required to begin any logo design or branding project. This covers initial consultations, research, and concept development.
Before First Draft: If you wish to cancel the project before receiving the first set of logo concepts, a refund minus the initial deposit will be provided. This stands null and void if no payment other than the non-refundable is made before the first draft.
After First Draft: Once the first set of concepts has been delivered, refunds will not be available. We offer revisions (varies according to different packages) to ensure your satisfaction with the final design.
Ad Campaign Design & Social Media Management
Strategy & Setup: A non-refundable deposit of 100% is required before starting any ad campaign or social media management service.
Ongoing Services: If you wish to cancel ongoing social media management, a 30-day notice is required. Refunds will be prorated based on the services rendered up to the cancellation date.
Ad Spend: Any ad spend budget is non-refundable, as these funds are paid directly to the ad platform (e.g., Facebook, Google) and not to Gyanmokshaa.
Website Design & Development (Wix/Shopify)
Initial Deposit: A non-refundable deposit of 30% is required to commence website design or development work.
Before Development Begins: If you cancel before development starts, a refund minus the initial deposit will be provided.
After Development Begins: Once development has begun, refunds are not available.
Cancellation Policy
Service Cancellation: You may cancel any service by providing written notice to Gyanmokshaa at least 30 days in advance. The cancellation will take effect at the end of the current billing cycle.
Termination for Cause: Gyanmokshaa reserves the right to terminate any service contract if the client fails to meet agreed-upon obligations, including but not limited to payment terms and timely communication. In such cases, no refunds will be issued.
Project Delays: If a project is delayed for more than 30 days due to client inaction or lack of communication, Gyanmokshaa reserves the right to cancel the project without a refund.
How to Request a Refund or Cancellation
To request a refund or cancel a service, please contact us at info.gyanmokshaa@gmail.com with your project details and reason for the request. We will review your case and respond within 7 business days.
Final Note
At Gyanmokshaa, our priority is your satisfaction. We strive to deliver the best possible results and will work closely with you to address any concerns. Please reach out to us if you have any questions about this policy or if there’s anything we can do to improve your experience.
Contact Us:
Email: info.gyanmoshaa@gmail.com
Phone: 9836983637
Gyanmokshaa
Founded by Suchandra Das
Empowering brands with design and digital marketing excellence.